Q1:How about the terms and conditions of payment.? A: When you quote, we willconfirm with you the trading methodEXW,FOB,CIF, DDU. In mass production we usual 30% deposit and 70% before shipment.Our most of the payment methods are T/T, L/C and D/P.Other methods may discuss further.
Q2:How can you guarantee the quality? A: If the product has quality problems within 14 months against B/L date, we will renew it for you for free. Please send us pictures or video to checkfurther, inappropriate operation or wrong specification selectionare not within our warranty, but we can send you spare parts to repair. Please strictly follow our instructions for selectionand maintenancebefore getting our products.
Q3:How we select models and specifications? A:You can send us the series model (for example: RC series helical geared motor) as well as requirement details, such as motor power, output speed or ratio, service factor or your application...as much data as possible.If you can supply some pictures or drawings, it isnice.
Q4: If we don’t find what we want on your website, what should we do? A: We offer three options: 1, You can send us the pictures, drawings or descriptions details. We will try to design your products on the basis of our standard models. 2, Our R&D department is professional for OEM/ODM products by drawings/samples, you can send us samples,we do customized design for your bulk purchasing. 3, We can develop new products if they have good market.We have already developed many items for special using successful, such as special gearbox for agitator, cement conveyor, shoes machines and so on.
Q5: Can we buy 1 pc of each item for quality testing?Are samples available free of charge? A: Yes, we are glad to accept trial order for quality testing.For small value, we can provide you with free samples, but the shipping cost needs to be borne by you.
Q6:What's the min quantity? A: There is no min order quantity but the price based on the quantity as the cost for freight is far difference.
Q7:How about your product delivery time? A: There are over thousand specifications that we can make storage for spare parts only. Normally for 20'container, it takes 20-25 workdays for worm and cycloid gearbox, 25-30 workdays for helical geared motor.For small quantity, if all the spare parts in storage, within one week delivery time.
Q8:What’s your quality level? What scale of your company? A: We insisted in middle high quality level to help our customers to get more cost-effective products than Europe geared motors. All the spare parts are made by ourselves to control the whole production process. As our dealers, you don't need to worry about too much after-sales service. Our factory scale is around 15000 square meters (floor space).
Q9:Manufacturer or trading company? Where is the company located? A: We are geared motor manufacturer in Wenzhou City Zhejiang Province. If you have other goods want to deliver in container together, you can send to our factory, we help you to put all the goods into the container, it is easy for you to collect goods together.
Q10:Where are the main markets? A: Our main markets are in Germany, the Middle East, South Africa, South America, and so on.
Q11:Can you provide a product catalog? A: Contact our business manager, we will send the product catalog you need to your mailbox.
